Support Overview
CTIntegrators support services are what distinguish us from other vendor support organizations. With reasonable pricing and 40+ years of experience,
CTI can meet your support needs.
Get Remote Support Help
CTIntegrators support services are what distinguish us from other vendor support organizations. With reasonable pricing and 40+ years of experience,
CTI can meet your support needs.
Get Remote Support Help
Time and Materials support is an on-demand service for existing customers. Billed at standard rates for time and standard markup for parts and products.
Pre-paid support options allow you to choose a lower cost option and create a technology support program on a budget.
Download our "Full Services Agreement" for full IT support.
Download our "Remote Support Agreement" if no on-site is required or remote facility.
Download our "Letter of Engagement" to retain services on an as needed basis.
Many common questions can be answered by using our Q&A section in Downloads.
Questions regarding Hosted Voice, Fax, Email are available 24x7 in our comprehensive Knowledgebase.
Customers under a current active "Services Agreement" are eligible for free loaner equipment when equipment goes bad and cannot be repaired in a reasonable timeframe. If needed CTIntegrators also rents PCs, Servers and Phone Systems for failed units.
Request a Rental Agreement
Our T&M flat rate is $185.00 per hour $250.00 minimum.
Remote Support Agreement flat rate is $160 per hour, 1/2 hr. minimum
On-Site, after hours support incures a one-time additional fee of $150.00
Phone System Only Agreement is from $150 - $160 per hr. Minimum 12 hours.
Annual Full Service Agreement is from $140 - $155 per hr. depending on option selected.
On-Site, after hours support is an additional $150.00 per visit
$25 Trip charge per on-site visit over 15 miles to cover gas and parking
$40 applies for 16-45 miles, 1 hr. minimum charge.
$75.00 over 40 minutes or 45-75 miles, 1 hr. minimum charge.
$200.00 over 75 miles (maximum 120 miles) 2 hr. minimum charge.