CT Integrators
 
 
Call Center
Call Centers are more than just big banks of agents, in fact almost every consumer facing business needs one and most organizations with small departments can use one.

Not sure how? Look at some of our interesting implementations. With Vertical Contact Center solutions, we can help whether you're need is large or small.
Call Today 703-261-7067
Visit our mini-site for more details - www.vertical-wave.net
Solutions

Mobility
Cloud Solutions
Call Center
Video Conferencing
Cyber Security

 

 
Vertical Wave is one of the most flexible and cost effective solutions on the market for Call Center functionallity. Vertical has been delivering high quality call center software for over 15 years and CTIntegrators has installed dozens of centers in the Washington DC area.
Our Call Center solution can be part of your primary Wave phone system or sit behind a larger PBX/Switch to provide a more economical solution. Wave supports mobile and remote users too!
 
About Call Center Solutions
  • Manage Agents
  • Remote or Local
  • Voicemail
  • Call Recording
  • Reporting
  • Data Integration
 
 
   
  Call Center Overview  
 
Agents Anywhere
Office, Home, Remote or Mobile
Call Recording
Recording options that fit your needs
Reporting
Manage Real Time or Detailed Reports
Data Integration
IVR and SQL interfaces
Call Centers today rely on a variety of agents to support their customers. Not only traditional bullpen offices, but work at home moms, and mobile expertise too.

With our "Agents Anywhere" program you can choose how and where to delpoy your call center while maintaining control and providing analytics to keep your operation running smoothly.

Whether commercial, local government or federal government, each has unique requirements and challenges to meet.

Wave's Call Recording options provide the flexibility you need and the detail you require to implement and maintain with simplicity.

 

Waves Real Time Monitor tells you what is happening with each call or Agent from an intuitive Dashboard.

With over 25 system and agent reports, you will be able to track history, response and call handling, by the shift, day, week or month.
Each Wave includes 1 IVR port license and 2 pre-built IVR apps that you can use right away! But if you need something custom, we can help with that too.

Also, integrating Call Classifier allows you to search and retrive data for your SQL database or route calls based on call dynamic information.
 
   
 
CTintegrators, Inc. brings over 25 years of IT and communications experience to assist your small to medium size business. CTintegrators is a strategic partner, working for your business as your in-house MIS staff or to complement your current IT department. CTintegrators can assist your company with important computer, communications, telephony, networking, Internet and Cloud decisions.