3/18/2004
© 2004, Artisoft, Inc.
Thank you for using Artisoft TeleVantage 6.0! This document covers new features, as well as important known issues.
For detailed TeleVantage instructions please refer to the online help and manuals Installing TeleVantage, Administering TeleVantage, Using TeleVantage, TeleVantage Call Center Administrator's Guide, and TeleVantage Developer’s Guide. The manuals are located in PDF format in the \manuals directory of the TeleVantage Master CD and are available as on-line hyperlinked books from the Help menu of the Administrator and ViewPoint applications.
· Any remote phone (cell phone, home phone, IP phone, legacy PBX phone, etc) can become a TeleVantage station when defined as an external station by the Administrator. Just like regular stations, external stations can be used with the Call Monitor, and support features such as hands-free answering and call waiting. If a user with an external station moves locations (e.g. from IP phone to Home phone), they can change their station’s remote number using ViewPoint or the phone commands. Also related are the features added to ViewPoint for roaming users, described below in New ViewPoint Features.
· Callers can directly leave voice mails without ringing the target extension by dialing the extension number followed by the * key from dial tone or an auto attendant (e.g. dial 102*). By default this feature is disabled since it can introduce a 3 second (adjustable) delay after dialing extensions without a *. When leaving voice mail using this method only the user’s default greeting will be used, and call rules and routing lists that change the greeting will be ignored.
· Voice mailboxes can now have a maximum size of 999,999 minutes or nearly 2 years of constant 24x7 recording (consuming 447 GB).
· You can now transfer calls to external numbers using the telephone commands. While on a call, press Flash 1 to transfer as usual, and then enter an access code plus an external number instead of an extension.
· You can now record calls using the phone by pressing Flash *16 at any time during the call to start or stop recording. You can also press *16 before dialing the call too.
· You can now simultaneously ring external numbers in queues and workgroups, including simultaneously ringing external Voice-over-IP phones.
· With call waiting turned on, if you receive another inbound call at dial tone or voice mail, the call will camp on the extension and wait for the ring duration to timeout before going to the next action in the routing list. This way if you hang up the phone before the timeout completes, your phone will ring so you can grab the call. Note you will not hear call waiting tone while in voice mail or at dial tone.
· After a station is in reorder for an extended period of time, TeleVantage will now play a loud alert tone to signal to any users within earshot that they need to place the phone on hook.
· TeleVantage now supports the Uniden UIP300 IP Phone.
· Toshiba digital phones can now toggle any standard personal status on or off using the Set Personal Status feature button. This feature does not support custom personal statuses.
· Toshiba digital phones can be configured to immediately connect to a ringing SDN when picked up.
· TeleVantage supports the Intel Dialogic SR 5.1.1 drivers with Feature Pack 1 Feature Release (Build 32) for improved IP compatibility and additional telephony hardware support.
· Dialogic firmware file selection for DM3 boards has been simplified by clearly designating Artisoft approved files with a “@” prefix. See Installing TeleVantage for more information.
· TeleVantage now supports the Intel Dialogic DI0408LSAR2 board, a single-slot PBX board that includes trunk, station, voice, conference, and IP resources. The DI0408LSAR2 board is like DISIx boards in that it supports station message-waiting lights and can deliver Caller ID without using extra voice resources. The board’s voice resources can only be used if the system does not detect voice resources on other types of Intel Dialogic boards. The DI0408LSAR2 board provides onboard failover support with 4 analog trunk-to-station connections. The board supports three different configurations including a 12 IP port configuration (depending on what firmware file you specify in the Dialogic Configuration Manager). The three configurations (only one can be active at any time) supported are:
1. 4 analog trunks, 4 VoIP calls, 8 stations, 1 audio port, 9 conference resources supporting a maximum of 3 conferences, 8 shared voice resources, 12 dedicated voice resources, and host-based stack.
2. 4 analog trunks, 8 stations, 1 audio port, 9 conference resources, 12 shared voice resources, 12 dedicated voice resources, and continuous speech processing (CSP).
3. 12 VoIP calls and host-based stack
· TeleVantage now supports the new Intel Dialogic DISI Rev 2 single-slot PCI analog station boards that includes 16 conference resources supporting a maximum of 5 conferences and a separate audio input port. The boards come in three models:
· DISI16R2 station board: 16 stations
· DISI24R2 station board: 24 stations
· DI/SI32R2 station board: 32 stations
· TeleVantage now supports the audio input port of DISIx and DI0408LSAR2 boards for a music-on-hold device so a station port does not need to be consumed.
· TeleVantage now supports following Intel Dialogic Internet telephony boards:
· DM/IP0821A-T1 and DM/IP0821A-E1-120 (8 VoIP calls)
· DI0408LSAR2 (12 VoIP calls)
· TeleVantage now supports the Intel Dialogic DMV160LP and DMV160LPEU analog trunk boards, which are single-slot Universal PCI boards that provide support for 16 analog trunks. The DMV160LP can be used in all countries except the European Union and European Union countries can use the DMV160LPEU.
· 30 ports of conferencing are now supported on the Intel Dialogic DM/IP241-1T1 100BT and DM/IP301-1E1 100BT boards when using a host based stack.
· aLaw versions of the Dialogic configuration files are now installed to support the DISIx station boards and DI0408LSAR2 PBX board outside of North America and Japan.
· You can now run the Intel Dialogic Configuration Manager (DCM) remotely with Windows XP or Windows 2003 Server. Connect to the Server using Remote Desktop (Windows 2003 Server requires that the PC run the Remote Desktop Client software with the /console option). Alternatively use PC Anywhere or freely available VNC at http://www.realvnc.com .
· Intel Dialogic GlobalCall 4.0 Protocols for E1 CAS are now installed automatically.
· The Toshiba DKT digital station board is now supported in CTBus/H.100 configurations with up to 4096 timeslots.
· SMTP is now supported for e-mail notification in addition to MAPI. For details, see “Requirements for e-mail notification of voice messages” in Chapter 3 of Installing TeleVantage.
· Microsoft MSDE 2000 SP3a database server is installed on all first-time installations of TeleVantage 6. For details, see “Database server requirements” in Chapter 3 of Installing TeleVantage.
· Separate paths can now be specified for the database server, TeleVantage database, and database transaction logs, either during installation or via the TeleVantage Administrator. This feature follows to Microsoft database best practices.
· Dual processors and Pentium hyper-threading are supported for the TeleVantage Server.
· Windows Server 2003, Windows XP Pro, and Windows 2000 Server SP4 are now supported by the TeleVantage Server, TeleVantage workstation applications and TeleVantage Web services. See Installing TeleVantage for details on supported operating systems.
Note: Windows NT is no longer supported for the TeleVantage Server. Windows NT can still be used for PCs running the TeleVantage workstation applications.
· Microsoft Data Access Components (MDAC) 2.7 SP1a is automatically installed on the TeleVantage Server if the current version is less than 2.7.