Description:HotPatch 791 is a server side patch. It includes new and previously released fixes from hotpatch 787.

Installation Instructions:

1. Shut down TeleVantage server.
2. Backup the exisiting copies of  tvsm.dll,tvsm.pdb tvserver.exe, tvserver.pdb, tvdevice.dll, tvdevice.pdb, tvsql.dll, tvsql.pdb, tvmsi.dll, tvmsi.pdb (likely to be version 4.10.787) from "C:\Program Files\<OEM> Server" where <OEM> is either "TeleVantage", "Strata CS", or "TeleVation".
3. Copy tvsm.dll, tvsm.pdb, tvserver.exe, tvserver.pdb, tvdevice.dll, tvdevice.pdb, tvsql.dll, tvsql.pdb, tvmsi.dll, tvmsi.pdb version 4.10.791  over the existing ones.
4. Restart TeleVantage server.
 

 This patch addresses the following:

New to 791 build:
* Logging into the webclient as a user with no mailbox, the options pane and older list are not displayed (5GFNU4)
* Queue hold music stations consume a license (5GAKFA )
* Without warning, Admin allows a Queue to be deleted if that Queue is used in a Routing List or an Auto Attendant (5GKNXH )
* Transaction log is too big (5GPMRM)
* Prompt will not play when expected wait time is less than 61 seconds (5ALGDP )
* ISDN -- Remove check for empty dialstring in MakeCall) (5GQQKN )

Included from build 787:
* Deadlock when using *91 to take back a blind transferred call before it completes. (5FDT8Y)
* Server shutdown can hang server if one or more devices are hung. (5FDTAY)
* Server exceptions can occur during ISDN glare conditions. (5F6EBF)
* Agent state sometimes stops working after upgrade to 4.1. (5DHKBU)
* IVR Plug-in place call method does not perform contact matching when sent to extension. (5EZSL4)
* Miscellaneous hot desking problems have been fixed. (5DHKDE )
* E1/CAS Device error recovery has improved. (5D6J8J)
* Disconnected ISDN calls that were waiting for CallerName would hang the line. (5D7R9D)
* GCEV_DISCONNECT event with BUSY is causing a line drop -- user does not hear busy tone. (5CMKN5)
* Continue processing the call if gc_AcceptCall fails for E1/CAS. (5CTK39)
* Improve GlobalCall Error Handling for E1/CAS -- close/reopen devices on API error. (5D2SF3)
* GCEV_DISCONNECT event with BUSY is causing a line drop -- user does not hear busy tone. (5CMKN5)
* ISDN Glare should restart GC device on device thread not event thread (5FST3R)